Refund policy

1. No refunds

When you pay for a license, it is registered with the software vendor and bound to your server IP address. The license cannot be returned or reused. We therefore do not provide refunds, credits or exchanges, including in the following cases:

• you no longer need the license or change your mind;
• you ordered the wrong product, plan or server type (for example, a Cloud/VPS-only plan for a dedicated server);
• you entered an incorrect IP address;
• you cancel part-way through a billing period, or do not use the license;
• your server is incompatible with the software, or the software does not meet your expectations;
• your license is suspended or terminated for non-payment or for breaching our Terms of service or the vendor's terms;
• the vendor changes features, limits or prices.

2. Before you buy

To avoid problems, please:

• check the plan limits and server-type availability on the product page;
• make sure your server meets the listed requirements;
• double-check your server IP address;
• contact our support team with any questions before ordering.

3. Cancellation

Licenses are billed monthly and renew automatically. You can cancel at any time from the client area. Cancellation stops future renewals only. The license remains active until the end of the billing period you have already paid for, and no refund is given for the remaining time.

To avoid being charged for the next month, cancel before your next renewal invoice is due.

4. Wrong IP address or plan

If you entered an incorrect IP address, you can request an IP change through the client area, subject to the vendor's rules. If you need a different plan, you may be able to upgrade by paying the price difference. These options are provided instead of a refund.

5. Chargebacks and payment disputes

If you raise a chargeback or payment dispute instead of contacting us, we may immediately suspend or terminate all licenses on your account. Please contact our support team first so we can help.

6. Your statutory rights

Nothing in this policy limits any rights you may have under applicable Indian law, including the Consumer Protection Act, 2019, that cannot be excluded by agreement.

7. Changes to this policy

We reserve the right to change, modify, add or remove any part of this refund policy at any time, at our sole discretion and without prior notice. Changes take effect as soon as the updated version is posted on this page with a new "last updated" date. Please check this page regularly. Continuing to use our services after changes are posted means you accept them.

8. Questions and complaints

For billing questions or complaints, please contact us at … or through the client area. We will acknowledge your message within 48 hours.